Our Return Policy
At Boutiq Switch Store, customer satisfaction is important to us. If you experience an issue with your order, we will do our best to help resolve it quickly.
Due to the nature of vape and cannabis-related products, certain conditions apply to returns and refunds.
Return Eligibility
Products may be eligible for return if:
The item arrived damaged or defective
You received the wrong product
The product is unused and in its original packaging
Return requests must be submitted within 7 days of receiving your order.
Non-Returnable Items
For safety and hygiene reasons, the following items are generally non-returnable:
Opened vape devices
Used disposable products
Products with broken seals
Items damaged due to misuse
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
You may be asked to provide:
Your order number
Photos of the product
Photos of the packaging
Once verified, we will provide a replacement or refund when applicable.
Refund Processing
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
A defective product
A shipping error
Incorrect item sent by us
Contact Support
To request a return or report an issue with your order, please contact our customer support team through the website.
We are committed to making sure every customer has a positive experience.